Tag: Business Metrics

  • Trajectory – The Truth in Your Metrics

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    by

    Rick Unruh
    in

    This is Part 5 of the CRAFT Framework series. Culture provides the foundation. Relationships build connections. Acceptance creates commitment. Focus concentrates energy. Trajectory ensures you are moving toward your goals. The Core Problem At 5:02 PM on a Friday, a customer service representative faced a choice: stay ten more minutes to resolve a complex customer…