Tag: trajectory

  • Trajectory – The Truth in Your Metrics

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    by

    Rick Unruh
    in

    This is Part 5 of the CRAFT Framework series. Culture provides the foundation. Relationships build connections. Acceptance creates commitment. Focus concentrates energy. Trajectory ensures you are moving toward your goals. The Core Problem At 5:02 PM on a Friday, a customer service representative faced a choice: stay ten more minutes to resolve a complex customer…

  • Introduction to the CRAFT Framework: Why Most Transformations Fail

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    by

    Rick Unruh
    in

    Introduction to the CRAFT Framework Why Most Transformations Fail Most organizational transformations fail. Not because of lack of investment.Not because of poor strategy.Not because of insufficient technology. They fail because leaders skip the fundamentals. Over the past year, we have collaborated with transformation specialists, consultants, and strategists who have seen the same pattern repeat itself.…